What is SCANwelcome?
SCANwelcome is a digital guide for accommodation guests. Bring instructions, practical details, contacts and recommendations together for access through a link or QR code.
Answers before your first welcome.
The essentials of preparing, using and sharing your guest guide.
Do guests need to install an app?
No. They open the guide in a web browser on a phone, tablet or computer.
Can I send the guide before arrival?
Yes. Include its link in a pre-arrival message or email.
Which languages are supported?
Slovenian, English, German, Italian, Croatian, French, Spanish and Dutch.
Do I need to write everything myself?
Write your own content or use AI assistance to refine and translate it. Always check the details and final text before publishing.
Can I change the information later?
Yes. Edit content in your dashboard and publish the changes. The guide's link and QR code stay the same.
What counts as one accommodation in a plan?
A whole accommodation property with one shared guide. Nine apartments in the same property using one guide count as one accommodation.
Can I manage several accommodations?
Yes, within your chosen plan's limit. Check current limits on the pricing page.
How do I prepare the QR code for print?
Download the accommodation's QR code and the PDF or SVG design template in the app. Replace the sample code with your own, check scanning and prepare the print yourself or with your printer.
Do I need a new printed code when instructions change?
No. When you edit the same guide's content, its link and QR code stay the same.
Is AI assistance unlimited?
No. It uses AI credits. Check your balance and current options in the dashboard.
Where can I get help?
Log in to SCANwelcome and open help in your dashboard.