SCANwelcome · Legal information

AI credit purchase terms

Terms for one-time purchases and use of AI credits by SCANwelcome business users.

Version ai-purchase-2026-11-08-v2 · Effective from 8 November 2026

Parties and scope

SCANwelcome is operated by INITIO, spletne storitve d.o.o., Brnčičeva ulica 13, 1231 Ljubljana – Črnuče, Slovenia. These terms govern business access to the platform, not accommodation contracts between hosts and guests.

Accounts and authorisation

The person creating an organisational account must be authorised to bind that organisation. The account holder is responsible for accurate details, access permissions, invitations and the conduct of authorised team members.

One-time purchase

The selected package, credit quantity, price, currency and any taxes are shown before payment confirmation. The purchase is one-time and does not renew automatically. Accepting these terms does not create or renew a base subscription.

Validity and consumption order

Purchased credits are valid for 30 days from confirmed payment. Valid trial and purchased credits form one wallet; credits expiring first are used first. Credits are not money, are not transferable and do not carry over after expiry.

Access and operation billing

AI requires an active business account with valid base subscription or trial access. Buying credits does not extend that access. For operations with a confirmed maximum cost, credits are reserved and actual usage is settled within that ceiling after completion. Unused credits are returned to their original lots if still valid. You must review AI results before use.

Separate from personal setup

Personal setup at €169 is a separate service for one property in eight languages. It includes AI-assisted translations without an additional AI credit purchase for initial setup. It does not provide a credit balance for later self-service AI use or extend the subscription. Additional work by the provider costs €69/hour following approval; see the general terms for details.

Refunds and mandatory rights

Business purchases generally have no voluntary payment refund for unused or expired credits. Exceptions, payment errors and mandatory entitlements are covered by the refund policy. These terms do not exclude mandatory statutory rights, remedies for non-conformity or repayment of amounts charged without legal basis.

Availability and liability

We aim to provide reliable service but do not guarantee uninterrupted availability. Liability is subject to applicable law and any express contractual commitments; no exclusion applies where prohibited by law.

Applicable law and changes

Slovenian law applies, subject to mandatory EU rules and any other mandatory provisions applicable to the purchase. The version displayed and accepted when the purchase was confirmed governs that purchase; later changes do not alter an already confirmed purchase.