SCANwelcome · Legal information
AI credit refund policy
Handling payment refunds, incorrect crediting and failed AI operations.
Version ai-purchase-2026-11-08-v2 · Effective from 8 November 2026
01
Business purchases
AI credits are intended for business use. Correctly fulfilled business purchases generally have no voluntary refund for a change of mind, non-use or credit expiry. This rule applies only to the extent permitted by applicable law.
02
Failed operations and reservations
After a failed AI operation, unused reserved credits are released to their original lots if still valid. This is a credit return, not an automatic payment refund. Expired credits are not extended or transferred to another lot.
03
Payment or crediting errors
Report an incorrect amount, duplicate charge, missing credits after confirmed payment or another substantiated claim to [email protected] with your purchase reference. We investigate and, where appropriate, correct the crediting or refund the original payment method. Do not send card numbers or passwords.
04
Mandatory statutory rights
Nothing in this policy excludes or limits mandatory statutory rights, including remedies for non-conformity and any applicable right of withdrawal. Accepting these terms does not waive those rights. Where the law requires separate consent or acknowledgement for the loss of a withdrawal right, accepting these terms alone does not replace it.
05
Scope of these rules
These rules cover AI credits, not subscriptions or personal setup at €169. Setup cancellations and complaints are governed by the general terms and confirmed quotation. Releasing credits to the wallet is different from a monetary refund and does not refund the setup price.